Making quality mental health care affordable

Bringing counselling and assessment services to children, teens, and adults throughout Central Alberta.

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Frequently Asked Questions

Do you accept third party insurance or provide reimbursable receipts?

Currently, we can bill direct to Blue Cross and Green Shield. For non Blue Cross or Green Shield policyholders, we provide a receipt issued by a licensed psychologist which is acceptable by most third party insurers for reimbursement. 

How much are your services?

Although we cannot provide services for free, we do recognize the significant need for mental health care in Red Deer and the surrounding areas and the barriers you’ll encounter as a result of the costs of treatment.  Our customary charge is $180 per session hour, but in cases where this isn't feasible we will do our best to work within your budget to accommodate your needs at a price that is entirely affordable and based upon your ability to pay. For more information on how we can assist you, please feel free to call the office directly at 403-392-9426, or through our contact page.

Costs of assessment services will depend upon the type of assessment or testing being conducted. Please contact us to discuss your options and costs. Payments arrangements for psychological assessments can be made due to their higher cost; please discuss this with the therapist at your first appointment.

What forms of payment do you accept?

We accept E-Transfer prior to or during the session, or cash, cheque, Visa, and MasterCard payment upon the close of your session. If you wish to pay by cheque, we do request that a credit card be on file with our office to ensure payment.  Payment for counselling and therapeutic services is due at time of service with no exceptions

We do pursue delinquent accounts; testing results or reports will not be provided until any outstanding costs are paid in full.

How do I cancel or reschedule an appointment?

You may reschedule or cancel an appointment by calling our office at 403-392-9426. Please ensure that you provide at least 24 hours notice to avoid violating our cancellation/reschedule policy.

Are my sessions confidential?

All psychologists are required to maintain all information in confidence. They must not reveal any information provided by you to anyone else without your permission. ​Unless you give permission in writing, family members, employers, physicians, or other individuals will not even be told whether you are a client or not.  Keep in mind that there are exceptions to confidentiality for all health professionals:

  • If you are a danger to yourself or others, your psychologist may be obliged to take action to prevent harm.
  • If you reveal information that leads the psychologist to believe that a child or elderly person may be subject to ongoing risk of abuse, all professionals are obliged by law to inform authorities.
  • If a court subpoenas your psychologist’s records or testimony, he or she must comply. Courts very rarely, however, ask professionals to violate therapeutic confidentiality.

Can't I just talk to a friend?​

While it is nice to have a friend or close person you can talk with that gives you perceptive advice, a professionally trained counsellor does many things that a friend can’t and often won’t. First and foremost, therapy with a psychologist or therapist is completely confidential – so you can speak freely and without fear that your friend may let the cat out of the bag or begin seeing you in a different light. Many people get a lot out of the confidential relationship that the therapist is required to abide by legally and ethically. If you have very strong personal feelings about an issue in your life, you can talk about them freely and openly without worry of judgement, criticism, or repercussion.

Friends may not be totally honest and may simply tell you what you want to hear because they don’t want to hurt your feelings. A counsellor should not want to hurt your feelings either, but through their training they have learned how to be assertive and say things in ways that are productive rather than hurtful and counterproductive. Additionally, a friend can become weary of hearing repetitive issues or being used as your personal therapist, and in turn, it can devastate a friendship – remember, they are your friend and not your own personal counsellor.

A therapist is also trained to recognize patterns in thought and behaviour – both healthy and not so healthy – that may not be working very well or contributing to your difficulties. The therapist will recognize these patterns, point them out to you, and then work with you to enhance or correct these behaviours.

The key thing to remember is that friends are a great resource for advice and support. A good therapist or counsellor does not give you advice – what works for one person or situation may have very different results for another. A good counsellor will help you come to your own conclusions about what will be most successful for you. He or she can help you look deep inside to find your own answers which works much better long term than another person telling you what to do.

How do I know if I need therapy?​

It is always a challenge to explore personal feelings and problems, and sometimes it is even harder to recognize and accept that we may have played a part in creating some of our own problems.  It is perfectly natural to protect yourself from the painful truths about yourself, your life-situation, and the people who hold a significant place in your life and memories. However, when you are unable to work a particular situation (present or past) in a reasonable amount of time, and it is affecting your health or your ability to lead a normal, happy, and productive life at home and/or work, you may need the help of a skilled, experienced, non-judgmental and caring professional.

How long are sessions?  How often do we meet?

Sessions are 50 minutes long and typically occur once per week for the first few sessions, although depending on the nature and severity of your problem(s), they may be more or less frequent.

Weekly sessions help to develop a strong therapeutic relationship and establish momentum toward your treatment goals. Session frequency will be tapered as you progress and become more comfortable applying what you have learned in therapy.


How long will therapy take?

This is a reasonable question and difficult to predict. Research shows that the duration of therapy is variable and can be influenced by the specific therapy interventions used, the strength of the relationship with your therapist, as well as factors specific to you. These other factors may include your goals, personal characteristics, the nature, severity, chronicity, and complexity of the problem(s) you are experiencing, external factors such as what else is happening in your life and available social support, the extent to which you actively engage in the treatment, and how comfortable you are with making changes.

Depending on your specific needs and goals, therapy can be short-term, for a specific issue, or longer-term, to deal with recurrent life patterns or your desire for more in-depth personal growth. Some clients experience significant improvement very quickly, but more pervasive or chronic patterns of thinking, feeling, or behaving may require longer term treatment. Therapy is a collaborative process and your progress and goals will be discussed during the course of treatment.


How long does it take for a psychological assessment to be completed?

The length of the assessment depends somewhat on the complexity of the problem. Simple procedures like developmental screening take 1-3 hours, and gifted assessment can take as little as 4-6 hours. However, a detailed psycho-educational assessment for an undifferentiated problem generally involves 1-2 hours for an initial interview, 6-8 hours of direct assessment time with the child, and 1-2 hours for feedback with the family. These direct contacts are carried out over 3 - 4 separate visits. A large part of the psychologist’s work is done “behind the scenes” and involves reviewing past notes, school and psychology reports about the child, scoring and interpreting the results of tests and finally formulating the results of the assessment and writing a report of the findings. This behind the scenes work usually takes between 10 and 20 hours of time, all of which is included the standard assessment fee.

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(403) 392-9426